Returns & Exchanges

At East Coast Rescue Solutions, we stand by the quality of our equipment and offer a 30-day window for returns on all unused and undamaged products. We are committed to ensuring you have the right gear to perform your job safely and effectively.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags and instructional manuals are included to qualify for a full refund.

• 3.
  Ship the Gear

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned equipment for integrity, we will process your refund or exchange within 5-7 business days.